Marco Polo - Video Messenger Problems
ONE VIDEO IS WORTH A THOUSAND TEXTS Communicate face-to-face in a private,... Show more
- Communication
- Version: 0.488.0
- Downloads: 27.7M
Overview: Marco Polo - Video Messenger
Communicate privately with no interruptions or intrusions.
Send and receive videos one-on-one or in groups.
Marco Polo Plus subscription plan ensures no ads or selling of data.
The team measures impact and commits to delivering on promises.
Choose between free version or Marco Polo Plus for premium features.
Marco Polo - Video Messenger App Troubleshooting Instructions.
If you have problems with Marco Polo - Video Messenger, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Marco Polo - Video Messenger Reports / Comments
Recent Reports
Crashes often in my Z Fold! Please find fix..
They're doing everything they can to force you to pay for the app. It doesn't go back to the place you left off in the video anymore. It marks the videos watched even if you haven't finished and if you don't have the paid subscription ypu can't fast forward to where you were. Shady and underhanded. Do not recommend. Also they have tge same response for every negative review. $10 a month is insane
The app doesn't let me add my name. I'm pretty much stuck at the first page.
Unusable. Constantly crashes. And I paid for it. What the hell, dev team?
roegw
Stuck after installation. Stuck on verification code screen and no code is received on my number.
All these new updates have so many bugs it's ridiculous the app doesn't even work as well as it used to.
Losing the ability to pick up where I left off on a friend's polo is super inconvenient and not user-friendly at all. Why did this change? That was the best part of this app experience. Please fix this issue. Sincerely EVERYONE
Why is forwarding time in a message a paid service? I understand Marco needs to make money, and there was a time I paid for Marco. But less of my friends use it, and money is tight (hello inflation), but having to press the 10-second forward button a million times every time I want to listen to a Marco is RIDICULOUS. Maybe ill just switch to Voice Memos
Cannot permanently disable push notifications. Getting notifications randomly at all hours "blahfriend is online, wanna talk now?"- for no damn reason. Notifications are to notify people of something important, not an ad that you spam to remind people to use your app so that you can show more ads. Removing, encouraging large deaf community at the deaf school I work at to also remove and seek an alternative app.
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