BMO Mobile Banking App Troubleshooting Instructions.
If you have problems with BMO Mobile Banking, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
BMO Mobile Banking Reports / Comments
Recent Reports
Edit, edit: it clearly isn't in the statement section. Perhaps you should review your own app. Edit: now the app has removed the ability to check the amount due and payment due date for mastercard. What were they thinking. They set us up to faiI.
No longer able to login. Getting message, "Something's up on our end" for 3 weeks now. Edit: already tried the uninstall, clear cache etc. still can't login.
The app is buggy I had to uninstall it and re-download it now when I use it froze the screen of my phone what the actual...fix your app it's only does that when I use bmo the app
Closing my local branch. None close by now
I'm getting fees because bmo is not in real time, I'm tired. I appreciate the response, however I'm getting noticed via text that my account is below 2x adding extra fees. Yet in my account under accounts holds and funds and amount the information never matches up. The online platform does not provide real time information. Others banks are in real time, so I do know the difference. Thank you
I installed on new phone. Update required new biometrics, but keeps freezing. Keeps me in a sign up loop saying "something went wrong on our end. Try again" . Frustrated. FIX it plz. Edit: uninstalled, cleared cache, rebooted, re-installed.... Still get sign up looping with failure message.
My dissatisfaction with the recent update to your online banking platform is immesurable. The removal of crucial information such as the due date, previous payment amount, and last payment date is unacceptable. This information is essential for managing my finances effectively, and its removal has caused significant inconvenience. I have been a loyal customer of BMO for over ten years and am considering closing my account and moving to a credit provider that values transparency over profits.
Worked on my old phone, Sonim XP8 - just fine. Doesn't get passed the verification page on my new phone a Sonim XP10 - without saying that there's an error on their end. I regret factory resetting the old phone. Because now I have zero access to my banking. How am I supposed to make sure I pay my credit card balance now
Ive never experienced so many ridiculous holds before at Scotiabank. They hold funds way longer and more often than any bank Ive ever heard of. Even online purchases take forever to process. I even had funds held for a week even though the vendor didnt end up charging me for the purchase. I had no access to the money. Absolutely horrible. Will be switching banks.
"Something is wrong on our end" error message... ALWAYS. App used to work.....I've uninstalled and rebooted at least 6 times... and NO luck.... phone updates are current!
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