CommBank App Troubleshooting Instructions.
If you have problems with CommBank, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
CommBank Reports / Comments
Recent Reports
Cardless cash doesnt work - "something went wrong" is a weak excuse. Any notification that a mortgage payment has been made would be fantastic. Get your AI team on that
I am still not getting notifications for an overdrawn account or when money is being taken out of my account, despite having this set up???
I get paid close to midnight friday night and I cannot get into the comm bank app as a notice comes up unavailable till 8am why cant i check my account balance this is not right at all will be changing banks !
PayID is bugged out, if using my contacts and add a mobile number, app says something is wrong and try later. But if I either manually add the phone number or copy and paste, it works fine? What gives?
Recently, the app just grew in bloatware. There are now so many buttons on the home screen that I do not want to use that I can barely get to the stuff I want. Also, the feature that promises to allow me to customise the home screen only allows customising the stuff after the bloatware effectively lying to me that I can customise the home screen.
Nsw trustee&guardian have an illegal account through this bank to rob me until I'm broke, can't eat& suicidal
Can't pay with app, need to use 3rd party apps. Can't copy paste bank information when sending money to other people, need to manually write bank account number. When sending money overseas can't simply send AUD, forces to exchange money to USD or EUR and charges a fee for that exchange. Can't repeat previous transaction, need to create a new one and enter all the details from scratch. Customer service doesn't read messages and just copy paste answers based on keywords.
A disaster the worst app run by the WORST BANK Been a customer 4o years and that's about to end if I needed to speak to a babbling moron in the Philippines I would move there imagine being a customer for 40 years and the best these Neanderthals can do is lock my accounts ,lm 82 years young unfortunately wheel chair limited and the best you can do is transfer my problem to some overseas non English speaking person ,well not much longer iwill not be treated as a suspected criminal
The last update is terrible please remove it
It's been my bank most of my life. My account it hacked to often to count. The service is slow or nonexistent..... Terrible
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Recent Update:
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