Through the Ages App Troubleshooting Instructions.
If you have problems with Through the Ages, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Through the Ages Reports / Comments
Recent Reports
Doesn't run on my brand new Chromebook. One reason I got a new Chromebook was to run this game since it stopped running on my old one. Looks like I wasted my money on this and on the expansion. It is the same for Galaxy Trucker--that no longer runs either.
I love the boardgames and have played the digital version for some time. However the app has stopped pushing notifications on in an appropriate fashion. Today I received an alert saying I had 4 hours until my reserve time ran out, having not previously received a notification that it was in fact my turn. Upon logging in, it turned out my time had expired some time beforehand and I had been removed from the game.
Networking for online games has always been bad but now it just doesn't work. Is there a refund available until this app works again?
App is broken. App crashes when you try to open and run. Do not get. It is a trap.
Previously I have really enjoyed this game, and the gameplay remains fantastic. However there are serious issues with the popup text being too high font size, and not respecting display settings, so it clips under various buttons, rendering significant text unreadable. Edit for the pixel 8 release: the app now crashes on launch, and is unusable. Second edit for pixel 8: the game was apparently patched to work, bit it's once again not working, and crashing on start
Please update! Love to this game but no longer works on my pixel 8 pro with the newest version of Android.
Still doesn't work on Pixel 8 pro. It has now been 2 weeks, which seems like more than enough time to get any adjustments done.
Generally works quite well, however I have recently updated my device to a newly Pixel 8 Pro using Android 14 and the app cannot function. Does not option, crashes instantly, even after reinstall
Fantastic game but the latest update no longer supports a one year old Lenovo Duet 5. I bought this game specifically for this Chromebook/tablet as other formats are hard to read with my bad eyes. Not sure why you would stop supporting it but my review would be a five if you did. Contacted customer support and the response was underwhelming. They said they removed support as they hadn't tested my machine and it might be incompatible, even though it worked perfectly. There is no support.
I'm updating my review bc my husband and I bought this game to specifically play when he goes out of town. Because of all of the app bugs, it crashes on my phone 6-10 times per game, making it very frustrating to play. My husband can't play it at all on his phone. Now we can't play when he is out of town. Honestly, I wish we could get our money back when stuff like this happens. We paid for an app that is literally not working on either of our phones.
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