Fitbit Problems
See the big picture on your health and fitness journey with the... Show more
- Health & Fitness
- Version: 1.0.0
- Downloads: 91.9M
Overview: Fitbit
Track steps, heart rate, calories burned, and access workout content.
Monitor heart rate 24/7, heart rhythm, and heart rate zones during workouts.
Measure sleep quality, duration, stages, and set reminders for bedtime.
Listen to audio sessions, practice mindfulness, and use breathing exercises.
Set diet goals, track meals, and log food & water intake for overall health.
Fitbit App Troubleshooting Instructions.
If you have problems with Fitbit, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Fitbit Reports / Comments
Recent Reports
AVOID! Device breaks, zero cust service. My Fitbit broke twice. Fitbit offered a refund (under my country's consumer protection laws), lots of back and forth the arrange this until they went quiet, then they said they had a technical problem so couldn't send me the form to get the promised refund. Since then they've ignored all of my replies. They can't sent a form? Is it a deliberate tactic?
Fed up with trying to sync and reset Fitbit. No dashboard, can't find how to reset date and time, Too many instructions that are counter productive that send me in circles. Done with this device. Garbage.
Not working and will not sync no longer logging steps etc. Just saying no data this new app is rubbish. Have used old app without problems since 2017. Not able to log easily and therefore losing interest in fitbit.. my watch is still not working properly since the update in June. Has stopped working again today this now seems to be a weekly problem . Will now be looking to purchase an apple smart watch. Such a shame as I loved this versa 2 till the update it was great. Sadly now needs to go. Sod
Where is a version for use on computers?
It keeps losing signal to my phone. I have to keep restarting it or shutting it off. Same issue always ses to happen after an update. I have reset my phone and watch several times.
one is too many since going through Google services
Still having trouble connecting Fitbit to Snapchat for bitmoji, I did everything including deleted all cache and data on all three apps including chrome.
I had to send my FitBit device in for warranty replacement. I stopped wearing it 10 days ago, and late last week, I shipped the device in, so it wasn't even within bluetooth distance. And yet, the APP has ghost steps, and not just a few, either. Yesterday alone had over 3300 steps - for a device that was essentially dead and not in the same state. Every day, there's a step count. Can this app be fully trusted to give an accurate step reading, let alone other data?
Ruined all the things that were good and easy to use. Sleep screen is a perfect example. We used to be able to zoom in and figure out when sleep actually started. Changed the colors that are harder to see, too. But no. We can't have nice things. No improvement, only shuffling deck chairs on the Titanic. Thanks for making this my last Fitbit device, Google. I've been a Nexus and Pixel owner for the last decade+ and you just make everything worse.
Waste of Money and NO SUPPORT. Had a charge 4, upgraded to a Sense 2 and it does not send notifications to my watch. Tech support have basically said they can't do anything and won't refund me, even though the product does not do what it's promises. Do not waste your money.
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