Overview: Nanit
Nanit uses computer vision to track baby's movements and sleep patterns.
Identify sleep issues and adjust quickly with Nanit Insights.
Get a highlight reel of baby's sleep and a Sleep Score every morning.
Nanit App Troubleshooting Instructions.
If you have problems with Nanit, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Nanit Reports / Comments
Recent Reports
Video issues and constant upselling. The video feed buffers regularly. I frequently have to force close the app and reopen to get to video feed or to turn camera off. Detection of events is way off. Useless for sleep tracking. A 30 min nap shows "helped to sleep 16 hrs ago". Every tab and every other page on the app is trying to upsell you to get an add-on sub. I've already bought the device for $350+, can nanit just not be greedy? Don't trust the temperature sensor.
After our subscription with nanit ended the video quality has been terrible. Whenever our child moves or makes a sound, the video is glitchy, it will cut out and I will need to close the app multiple times (sometimes over 10 times) and force stop the app and restart before it will reconnect. I remember there being issues when we had the subscription, but I know that it has gotten worse since it has ended. I would encourage anyone not to buy this brand until they fix this bug. It's ridiculous.
We've been using this app for about 9 days and it randomly deletes our activity data. We really wanted a one stop shop to track feedings, diaper changes and sleep schedules, unfortunately this app does not work. We purchased the premium version and I'm beyond annoyed with the performance of the app. If you are going to charge a crazy high price for the camera and then charge another fee to unlock it's features, then make sure your app works properly.
Works part of the time but really with how much it cost you'd expect better
Infuriating. Good hardware hampered by bad software. The button to turn off the light is straight out of hell. It does not work when you need it to work only after who knows what invocation does it toggle the light. Exactly what you want at three in the morning and with a crying baby. Also, why is the sound so quiet. I'd like to hear the baby but not get deaf while watching YouTube. Both of these bugs make me feel like no one has tested the app, once. Or, worse, has tested and considered it good
Video clips and sleep time is now paywalled. It is not acceptable to charge customers so much for the hardware, and then later paywall the software features that the hardware originally had.
Unable to open the app even after clearing cache and storage
We've been using it for 9 months... While the camera stream (usually) works, it sometimes won't load unless I close and reopen the app. I refuse to believe the temperature sensor, as my wife and I have had different values simultaneously on each other's devices, all while our nest is consistently about 4+ degrees lower at all times. The app runs in the background regardless of the camera bring on. I also get notifications about noise when the camera is off.
Why do I need a stupid subscription to use half of the features of a $400 monitor?
Device is a rip-off. You can buy a cheap baby cam from Amazon for the fraction of the price and no subscription with almost identical features of their expensive subscription. The only advantage would be the breathing monitoring which I never used and is recommended AGAINST by major medical and pediatric associations as there is no evidence it works (even though these products have been out for years and these companies have millions of dollars they could easily spend on proving efficacy).
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Recent Update:
App Screenshots
