PayByPhone Problems
The PayByPhone app simplifies your journey. From registering and paying for your... Show more
- Auto & Vehicles
- Version: 5.16.0.3784
- Downloads: 14.4M
Overview: PayByPhone
Register, pay, and extend parking sessions quickly without returning to your vehicle.
For businesses, easily switch between personal and business payment cards for parking.
Reduce air pollution by paying for parking digitally instead of with cash.
View parking history, pin vehicle location, receive notifications, and more.
Pay with credit card, Google Pay, or PayPal in select regions.
PayByPhone App Troubleshooting Instructions.
If you have problems with PayByPhone, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
PayByPhone Reports / Comments
Recent Reports
Said I was in a different car park and got a ticket. Rubbish app
Very bad the application based on strong coverage and approved credit card. It should take parking detail before it makes internet connection then try to connect to the enternet if succssful connection made then do the transaction if transaction faild send SMS to the client informing them that their payment failed and give them the option to make the payment again by the the end of the day. This way the council gives only tickets to people who do not want to make payment.
just keep getting errors!
It's the only app one can use in some German cities for parking. Charged 15% fee.
This app charges double for any parking duration and then adds a 45 Cent "service fee". Scam artists!
Horrible, absolutely horrible app. Only visa and master, no PayPal or Google pay. Keeps disconnecting while paying. Trash!
Very poor initial experience, installed, clicked on 'Coninue as a Guest' and immediately get error 'The login details are incorrect, try again (up to 10 times)'
Yeah, at this point, the fact that this is the 5th parking app I've had to download just annoys me, so I'm giving all of them 1 star.
What is the point of this app? Does not allow me to select the duration of stay and/or the departure time. Phone number doesn't work, and machines are all broken, so how are we actually supposed to park? I assume it's just to generate revenue from fines. Thankfully, I was not trying to park for an urgent/emergency appointment, or I'd have been stuck with a fine. This is a serious problem for vulnerable people who rely on vehicle parking. Do better you clowns.
Worst app, registration process and usage. Get the fine instead it's easier than dealing with it
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