RaceChrono Pro App Troubleshooting Instructions.
If you have problems with RaceChrono Pro, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
RaceChrono Pro Reports / Comments
Recent Reports
The app itself is fine. But I'm not getting hold of anybody for support. I paid for the Pro Package on one of my phones but decided to use a different phone. Downloaded the app on the new phone, signed in, and the app is now requesting me to pay again for pro package? Why? Being desperate, I decided to pay again just to get it working on the new phone. App asks to load my card details, save it....and nothing else. No payment can be made? Not a happy customer currently
Paid for Pro version, but unable neither to install the app nor request a refund! What a waste of money!
It used to work, now it doesn't record anything. 20 min on the track, 0 miles and no stats. Too bad it's the only point of the app and that I was stupid enough to pay for it... Edit: I did all that. I chose the track alright and put the phone in a specific case out in the open.
Using internal camera, Pressed record for video and it says it is , time counts down but nothing is recorded, gutted, was really looking forward to watching my laps back from the day but I have nothing. Without the video I might as well have the free version than waste 17.99 on this. Real shame. If know one helps me then I will probably ask for my money back
App records 8 laps but says I went 0 miles and has no lap info. Also, shows 4 video files recorded but when u click on it, says "no video available". Plus tons of other bugs that make it a frustrating and useless app. This is REALLY BASIC FUNCTIONALITY THAT JUST DOESN'T WORK. Don't waste ur money. Go with Harry's Lap Timer. Update: I'm sure it works in the right situations and even used to work for me but buggy and now doesn't work with skypro & GoPro. Says it's recording but doesn't.
Does not work on Surface Duo :*( I got a message saying the video was imported successfully, but then there was nothing there. No video showed up.
unable to choose wide lens. may buy again if future update implements this. for now track addict does the pro features but for free.
Sometimes it forgets to record laps and ui is really cluncky edit: I appreciate your reply, I'd be hapoy to reconsider my review if the app improves. My main problem with ui is that I need to always select a track every time I get back on track. Why can't it just default to the last track of the day? How many people do drive more than a track a day? If gps is so bad that my times won't be recorded it would be nice to know so in advance, or at the very least after I finished my session. The idea of a session is nice, but these things are called track days... It would be nice to be able to group, compare and export data by event. Also grouping by track (using older sessions from same track) would be nice.
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