Rachio Problems
The Rachio Smart Sprinkler Controller changes the way you water. It makes... Show more
- House & Home
- Version: 4.18.3
- Downloads: 476.8K
Overview: Rachio
Simplified sprinkler control for convenience.
Automatically creates a watering schedule to lower water bill.
Control your sprinkler system from anywhere with the mobile app.
Works with nearly any sized yard and smart home platform.
Rachio App Troubleshooting Instructions.
If you have problems with Rachio, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Rachio Reports / Comments
Recent Reports
The capabilities of this system are great, but the implementation of the software is appallingly bad. If you want to delete a sprinkler head in a zone, you have to delete them all and then add back in the ones that are left. Drawing the zones and locating the sprinkler heads is incredibly difficult with fat finger positioning on your phone. The very least they should do is have a PC app where you can use a mouse to precisely put things that you want in a particular location.
Why do you need my precise location to connect to my Wi-Fi network, seems like spyware
Rachio just added 1/2 page ads right into the main app interface, which blocks you from using it until you close the ad! When will these companies learn that installing ads into app interfaces does not result in additional sales, but just upsets the customer and sends them to their competitors when the device needs to be replaced.
I have the app because I have the valve controller. It's a necessity to make controlling the system easy. However, they've started to make you pay for new features such as valve health monitoring. The controllers are not cheap. Maybe include upgrades/updates free of charge to controller owners.
The app doesn't recognize me telling a zone to run more than half the time. Pretty annoying when trying to do repairs and adjustments. Bought this system so I didnt have to keep running back and forth to the controller
I tried to add a wifi hub using the Android app but was unable to connect the hub to my wifi. I read that others with the same issue were able to work around using an Apple device instead. I tried my wife's iPad, and sure enough, the process completed smoothly. So the Android app gets a 1 star for being non-functional until this issue is fixed. If you can't add new devices to your wifi, your whole shiny system is DOA. Rachio makes good stuff, but its Android app team should be embarrassed.
The app is riddled with ads for additional products and upcharge features. I just spent $200 on a smart sprinkler controller. Why do I have to pay extra to get valve monitoring?
Great for the in ground sprinkler system absolutely terrible for the smart hose timer....!!
Alienated original customer here. I bought the original Rachio controller years ago and feel like I'm being forced to the new product because they are dropping support for mine, so I relented and bought a Rachio 3 but because mine was a 6 zone and they didn't have that as an upgrade option I bought an 8 zone. They told me I can't migrate my settings to the new unit. That original setup was a giant pain that I'm not willing to do again. No thanks. Happy customer -> Enemy.
Nothing works the first 10-15 times. Many attempts required to add the hub and timers. One of the timers is bricked because of a failed firmware update.
Contact App Developer
Recent Update:
App Screenshots
