STUNLOCKER App Troubleshooting Instructions.
If you have problems with STUNLOCKER, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
STUNLOCKER Reports / Comments
Recent Reports
I did the firmware downgrade then it bricked my unit, I was still able to "do the settings" apparently which were not saved or applied despite saying "success". To get the bike working again I had to do the update again which was VERY SCARY, I thought I killed the bike. While it's a cheap app, it didn't save any settings it said it did.
Is not working on my orbea rise h30
I need a refund doesnt qork on my ebike very dissapointed wont even connect to my bike i did everything that says on the manual and it didnt work i want refund
Beware this app license at a cost of 32 pounds in order to (unleash the power) will NOT work with shimano ep8 motor they take your money and then say you have to downgrade the ep8 in order for it to work but the the motor is useless after that DO NOT DOWNGRADE customer service was very rude and refused a refund dont believe a word they say ,SCAM and as for your reply saying I'm a consumer terrorist I AINT EVEN GOT STARTED YET
Avoid like covid19 Paid for premium licence Will not work with current firmware for shimano e7000 ul need to downgrade to old version this is no 2 minute job don't waste ur money I messaged service team who sent a load of links none of which worked Then when I said I would buy another product I got a good luck and a ha ha Stay well away update was never rude or insulting just asked for help and got sent a pdf instructions again try 2day to make this work now have uninstalled app stay clear
Terrible crashed my system don't waste your money Merida e160 8000
Pictures for this app show premium features ($33), yet nothing in the description mentions this. I was considering paying for the license, but after seeing the developer’s abusive behavior on emtbforums, no one should give them a cent. They are rude and insulting to customers who come for support… This developer should know they are not the only one who can make an app or unbundle an APK
I gave this app a high rating till I reached out for support. You pay for the app then your expected to pay a license. I asked the dev if you could do anything without a license in the mean time till I got paid and he just abused me. Shame as it looked like a great app but if the customer service is not there I'll move on. No need to be rude just cause someone can't afford a license. Watch out dev is a liar and states I forced him to give me a license he is a liar a cheat and a con artist!
Paid $33 for licence, received only very nasty and offending email ? I want to upload proof !!! Real scam, how to report to play store ???
Waste of £1.50 will not connect to My e Stepps 8000 do not be conned 💥
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