Overview: Teladoc Health: Virtual care
On-demand appointments with board-certified physicians for colds, flu, pink eye, sore throats, sinus infections, and rashes.
Access to board-certified primary care physicians and nurses for routine checkups, preventive care, lab orders, vitals, and chronic condition management.
Programs to manage conditions like diabetes and high blood pressure, connected devices, health coaching, and actionable insights.
Licensed therapists, psychiatrists, and self-guided content for anxiety, stress, depression, relationship conflicts, and trauma.
Registered dietitians for weight loss, diabetes, high blood pressure, digestive issues, and food allergies.
Teladoc Health: Virtual care App Troubleshooting Instructions.
If you have problems with Teladoc Health: Virtual care, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Teladoc Health: Virtual care Reports / Comments
Recent Reports
App frequently takes ages to load or register inputs, and I frequently get errors that it can't verify my insurance info. In the Year of Our Lord 2024, such a shoddy app for something as crucial as Healthcare is pathetic.
Not as expected
Taking forever to try and create an account. After typing in all my personal information the tool is having an error. Restarted the phone, same result. 35 minutes of self support and I give up. My wife spent an hour on the phone with CS dept. Sorry I can't give a better review.
Stuff will not load for me to view or complete. Very annoying. The app is up to date and still nothing works. Please fix this.
Please do not waste your time, because it will cost you an arm and a leg to do so. They don't want to help you. They want $90 for a 2-hour wait for a 2-minute phone call telling you they're not going to help you.
The App Lags! It's so bad! It's the worse healthcare app I've ever used! It's slow, not responsive. I have a very fast 5G phone, a great signal and fast speeds, everything is updated. It's awful! Aetna only covers Teladoc though, so I'm stuck with this awful app! It's 2024 get it together! Or Aetna needs to full cover another service provider like Better Help or another App Therapy program. Because this App is not it! Just terrible!
Experience: install insurance provider app which tells me to install another app which then tells me to install this app. How is this suppose to be more convenient than calling?
This was not sydney. I fell for sponsored ad.
There are no directions anywhere on how to connect scale or pressure monitor
Doctor not attentive enough; did not provide adequate counseling suggestions
Contact App Developer
Recent Update:
App Screenshots
