Overview: Skincare Routine
Add products, get layering advice, track usage
Include skincare products from any brand
Make notes, add photos to monitor changes
Set notifications for daily regimen
Re-order routine, use conflicting products, schedule products
Skincare Routine App Troubleshooting Instructions.
If you have problems with Skincare Routine, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Skincare Routine Reports / Comments
Recent Reports
I did not order this. My niece used my phone Refund now please!!! I cannot find how to refund on Google Play
Annoyed. I just purchased this and was annoyed and instantly Uninstalled it. Now it wants me to pay again to reinstall it. I literally used it for 2 minutes and deleted it. Now I wanted to try again after reading something someone said and then I have to pay again. So no thanks
adding custom products is incredibly time consuming and relies on customer understanding which of the ingredients in the product are one of the key ingredients ie not everyone knows all the ingredients used as a source of retinol etc.
Added NI. Doesnt show up in the PM. So dont know if i can use with Retinol. Bad to go looking myself. Doesnt reccomend layering. Would be better to just load everything i have researched and know i need and tick it. It then creates a weekly routine for me based on my most poignant concerns. Was looking for conflicts so i ticked Buffet and then ticked Retinoid and Vic C was scrubbed so i unticked both and then it ticked Vit C for me and i couldnt clear it to no ticks without crosses remaining
Unhelpful, very limited number of products in their database. They didn't even have CeraVe, Revelution, Murad, or Strivectin. They have a few of The Ordinary products and that's it.
It keeps kicking me off every time I try adding my products
This app had none of my skincare products so it was not helpful at all. I can do the research free from other platforms. Would not reccomend.
Disappointed. Doesn't make your routine. Suggests your products for am and pm then warns you not to use all of them at once, e.g I have 5 serums and it just says don't use more than 3 of them each day.
They have almost no products to choose from without putting everything you have in manually. Not great
Deciem ADVERTISEMENT APP It only has products from the company Deciem..... it cant even look up other products.. its a big shopping app for the company
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Recent Update:
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