USAA SafePilot Problems
Participation in this program is currently limited to USAA members with an... Show more
- Auto & Vehicles
- Version: 2.9.0
- Downloads: 653.1K
Overview: USAA SafePilot
Earn up to 10% discount for safe driving habits
Tracks phone handling, harsh braking, and more
All members on policy can participate
USAA SafePilot App Troubleshooting Instructions.
If you have problems with USAA SafePilot, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
USAA SafePilot Reports / Comments
Recent Reports
The latest update has been a big step back. Can no longer see the complete trip (i.e., where it started), so it is harder to determine if you were the driver or not
App will not download
Updated 8/24 — the new update is one of the worst UIs I've ever seen for an app. Please change it back. Tedious, slow, ineffective, and intrusive. I get so sick of going through and marking all the drives where I was a passenger so I don't get penalized for no reason.
Horrible update! It's clunky to get to your trips and when you do, you can't click on the map any longer to see what trip it is! It's zoomed in so close that all you see is where you arrived. Also, we need to be able to default to passenger. I spend way too much time having to update. Please fix!!
This latest update is awful. The user experience is substantially worse and actively confusing compared to before, along with being just ugly. Well that and for some reason the app is now draining my battery extremely fast, taking huge amounts of battery power while doing nothing. I never had this issue before and the app used to function the same exact way
Today, I had to uninstall this POS app. After the latest update, it was using 49% of my battery power and drained fully charged battery overnight while phone was idle and I was sleeping. I've been using this app since 2020 and have welcomed the discounts, but this plus the erroneous recording of infractions, mostly harsh braking, is BS. I've been with USAA for 50-plus years, but this app's algorithms are garbage. How it rates a 4.1 is beyond me, since the reviews are overwhelmingly negative.
Absolutely hate the update. I never take time to write a review. Please revert back to the previous version and make that one better. Or leave it alone. Learned in the Marines if something ain't broke don't fix it!
The app got worse. Literally! The one thing that made it somewhat easy to use was the cards for trips that you could swipe between to correct the classification issues. Nope! That is gone now. Who designed this app? It's horrible! Talk about making life hard for zero reason!
Latest update is terrible. Used to be clear and easy to use. Now, it's hard to navigate. Won't show where supposed infractions occur along the drive. Only shows the end point. Makes it hard to determine which trip it was and if I was the driver or passenger.
It's like they don't want people to actually go in and edit trips where they aren't the driver anymore. Not intuitive at all anymore. Difficult to see what the trips were. Haven't you heard the phrase "Don't fix what what isn't broken?" I'm very disappointed with USAA and the developers on this one. It's just stupid. The app was fantastic before.
Contact App Developer
Recent Update:
App Screenshots
