ZoiPer Pro - SIP Softphone Problems
Zoiper pro users can now enlist in the public beta: https://play.google.com/apps/testing/com.zoiperpremium.android.app Major... Show more
- Communication
- Version: 2.23.11
- Downloads: 35.6K
Overview: ZoiPer Pro - SIP Softphone
Updated interface for improved user experience.
Choose from multiple custom color themes.
Improved Bluetooth connectivity for seamless calling.
Enhanced network change functionality.
New notification system for better alerts.
ZoiPer Pro - SIP Softphone App Troubleshooting Instructions.
If you have problems with ZoiPer Pro - SIP Softphone, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
ZoiPer Pro - SIP Softphone Reports / Comments
Recent Reports
Didnt work with PBX, opened a ticket a week ago, still no response
Piece of junk app. Doesn't work unless your screen is on. Phone in pocket? Expect to miss every call. And, not just miss, there is "missed call" msg. No, the call just never connects and you have zero knowledge of it unless the person tells you they called. Waste of money.
Outbound SMS does not work. Only inbound SMS. My voip provider did some testing and determined it to be a Zoiper issue. I have contacted Zoiper repeatedly over the last 4 days with no response. When I tap on the message bar it just says "open keyboard to type message". Completely unresponsive. Steps taken for troubleshooting: 1) force stop the app 2) reinstall the app 3) fresh installation on brand new phone Zoiper support page is down as well (not validating registrations. Please refund ASAP!
just bought the pro version of the a few hours ago. However, the same SIP account, working on the free version, doesn't work on the pro version. When making phone call, the calling request gets timeout and gives internal server error every single time. Also, unable to receive calls using paid version but free version can. Switching to the free version, same time, same network, same device, the call gets through without any problem. Better stay with the free version. Can I request a refund?
I did contact support yesterday (2024-01-14) but no response by email so far. Only the response to contact them (which I already did) by email. I'd much preferred a response to my email... Zoiper keeps crashing since a few weeks (on the same phone as for the past two years). It automatically sends crash reports (to whom? How do I stop it?). And how can the constant crashing be stopped? I'll give you the 5* back when the issue is fixed. This issue is - 10 days later! - still unresolved.
Always registering missing calls
Nothing but problems with this app. I have the premium version running in my S22 Ultra. It freezes up all of the time. It keeps ringing on my cell phone after a phone call has already been answered. Customers can not hear me speaking or there is a long delay before we can hear each other. A few times per week I have to force stop the app and restart it .
When I enabled push notification, it unregistered showing 'Registration failed (500).
Very Bad. Don’t buy. There are have huge hidden price. Scammer.
Call issues when using TLS SRTP. There isn't an option to see the codecs?? Only reason I bought the pro version was to use TLS.
Contact App Developer
Recent Update:
App Screenshots
