Crumbl Problems

The Crumbl App is your one-stop shop for everything Crumbl! Whether you... Show more

Overview: Crumbl

The Crumbl App is your one-stop shop for everything Crumbl! Earn Loyalty Crumbs for free cookies and enjoy pickup, delivery, shipping, and catering services.
Popular Features:
Rewards Points

Earn Loyalty Crumbs for every order and get $10 of Crumbl Cash for every 100 Loyalty Crumbs.

Pickup

Order fresh cookies from your phone and skip the line with curbside delivery.

Delivery

Get warm, fresh cookies delivered to your door without leaving your couch.

Catering

Order cookies for weddings, office parties, and more with easy pickup options.

Gifting

Send cookies or gift cards to friends and family through the app.

Crumbl App Troubleshooting Instructions.

If you have problems with Crumbl, try one of the below solutions:

Crumbl Reports / Comments

Facing issues with Crumbl app or have any questions? Share your issues and questions with the community. You can also share your feedback and suggestions. We will try to respond to your comment as soon as possible.

Recent Reports

Hope Image
Hope 2 months ago

doesn't work birthday rewards never shows

Susan Arnold Image
Susan Arnold 2 months ago

you're always sold out!

Dana Image
Dana 2 months ago

This app charged my card for an order that didn't register on the app nor in the store. I was told by the manager to come to the store and upon my arrival she told me the charge was pending and will credit my account in about 3 business days and if I wanted cookies I would have to pay again.

Andrea Romero Image
Andrea Romero 2 months ago

they were closed when we ordered and went to pick them up

Pamela Creech Image
Pamela Creech 2 months ago

I came in today to receive my free crumble cookie for my bday and I have the app and for some the gentleman at register name Joe would not except my ID or thru the app to let me have the free bday cookie. He's was really rude and my kids said he made it a Un friendly place to be.

Dallas Image
Dallas 2 months ago

They make you take a photo of the cookie in order to rate the service after an experience. Dealing with the app is almost as bad as the service I got from their employees at the store. The employees were so unhappy to be working close to closing time and crumbl wants a picture of a cookie for me to say that and earn a crumb? Nope, crumbl doesn't need more permissions on my phone in order for me to rate my experience.

Karissa Martin Image
Karissa Martin 2 months ago

Tracking does not work for deliveries.

Matthew Miller Image
Matthew Miller 2 months ago

Default $2 tip is dumb.

Marlaina LaCroix Image
Marlaina LaCroix 2 months ago

website to order is the absolute worst

Miyu Chan Image
Miyu Chan 2 months ago

Whenever I place an order for delivery the app just gets stuck on a loading screen after I enter my address and select which cookies I want it just gets stuck on that spinning cookie loading screen. I tried restarting the order, restarting the app, reinstalling the app, restarting my device, nothing works. Guess I'll just use Doordash or GrubHub, at least their apps are functional.

That's all for now. Check Later.
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Contact App Developer

Developer Name:
Crumbl, LLC
Email Address:
[email protected]
Support Website:
http://crumbl.com

Recent Update:

Current Version: 5.9.14
Total Downloads: 3,502,235
Ratings: 4.8/5 (586870 Ratings)
Total Reviews: 54015
Update Date: Aug 6, 2024

App Screenshots

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