Groundwire: VoIP SIP Softphone Problems
Acrobits Groundwire: Elevate Your Communication Acrobits, a leader in UCaaS and communication... Show more
- Communication
- Version: 6.7.14
- Downloads: 44.8K
Overview: Groundwire: VoIP SIP Softphone
Crystal clear audio with support for multiple formats including Opus and G.729.
Conduct up to 720p HD video calls, supported by H.264 and VP8.
Private conversations with military-grade encryption.
Stay connected with minimal battery drain.
Smoothly switch between WiFi and data plans during calls.
Groundwire: VoIP SIP Softphone App Troubleshooting Instructions.
If you have problems with Groundwire: VoIP SIP Softphone, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Groundwire: VoIP SIP Softphone Reports / Comments
Recent Reports
Used to be good. Now asks for unnecessary permissions every time you open the app. No I don't want to give you access to my contacts. Paid for this app and now it's not worth using.
App has always been a bit erratic but unable to exit since recent update, which is a dealbreaker as it hogs processor and drains battery. Paid for this, so not happy and uninstalling and reluctantly reverted to zoiper until you can rectify this error
Unfortunately, after a while, the sound quality got worse and worse.
Worked great for years. Now it starts to ring after they went to voicemail. In other words all calls are delayed for about 5 seconds. Kind of pointless having a phone app that rings after the call is over. This all started after the recent update.
SMS messaging doesn't work with voip.ms
SMS tab missing even though the application notifies me of messages. Contacted support team but it has been a month and no response.
Recently the app started using the microphone all the time. I no longer trust this app. Glad my phone tells me and blocks it.
I purchased this app and use it with VoIP.ms service. I can't receive calls. The PUSH notification pops up and it then rejects the call right away. Zoiper free version works out of the box. I purchased this app because of the PUSH notification feature. Also switching to standard non PUSH doesn't work for me either. Please help to get my incoming call to work or provide a refund.
Literally never works properly
Garbage! Push doesn't work on OnePlus 11, requested a refund 30min after purchasing and was denied by Google. Waste of money.
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Recent Update:
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