Overview: FAMILIES | TalkingPoints
Send and receive messages in your preferred language, with translations provided for teachers.
Stay engaged in your child's learning by communicating and collaborating with teachers and schools.
Contact support via email or through the app for assistance.
FAMILIES | TalkingPoints App Troubleshooting Instructions.
If you have problems with FAMILIES | TalkingPoints, try one of the below solutions:
App crashes can be due to various issues, including software bugs or insufficient device memory. Here’s how to fix it:
Steps:
- Restart Your Device: This can clear temporary issues.
- Update the App: Ensure you have the latest version installed.
- Clear Cache/Data:
- Android: Settings > Apps > [App Name] > Storage > Clear Cache/Clear Data.
- iOS: Reinstall the app.
- Free Up Space: Ensure your device has enough storage space.
- Check for OS Updates: Update your device's operating system.
Login issues can be caused by incorrect credentials or server problems. Here’s how to resolve it:
Steps:
- Check Credentials: Ensure you’re using the correct username and password.
- Reset Password: Use the “Forgot Password” feature.
- Check Server Status: Ensure the app’s servers are not down.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Sometimes, a fresh install can resolve the issue.
Slow performance can result from heavy app usage or background processes. Here’s how to speed it up:
Steps:
- Close Background Apps: Free up resources by closing other apps.
- Clear Cache: Clear the app’s cache.
- Update the App: Ensure you’re using the latest version.
- Restart Device: Restart your device to refresh its memory.
- Free Up Space: Ensure there’s enough storage available on your device.
Notification issues can arise from misconfigured settings or connectivity problems. Here’s how to fix it:
Steps:
- Check Notification Settings:
- Android: Settings > Apps > [App Name] > Notifications.
- iOS: Settings > Notifications > [App Name].
- Ensure Do Not Disturb is Off: Check that Do Not Disturb mode is not enabled.
- Check Internet Connection: Ensure you’re connected to the internet.
- Update the App: Install the latest version.
- Reinstall the App: If all else fails, try reinstalling the app.
Update issues can be due to bugs or incomplete installations. Here’s how to resolve it:
Steps:
- Restart Your Device: This can help finalize the update.
- Reinstall the App: Uninstall and then reinstall the app.
- Check for Patches: Look for any new updates or patches.
- Clear Cache: Clear the app’s cache to remove old data.
- Contact Support: If the issue persists, contact the app’s support team.
Connectivity issues can be due to network problems or app settings. Here’s how to fix it:
Steps:
- Check Internet Connection: Ensure you’re connected to Wi-Fi or mobile data.
- Restart Router: Restart your router if using Wi-Fi.
- Check App Permissions: Ensure the app has permission to access the internet.
- Clear Cache: Clear the app’s cache.
- Reinstall the App: If necessary, uninstall and reinstall the app.
Compatibility issues may arise from outdated OS versions or hardware limitations. Here’s how to resolve it:
Steps:
- Check System Requirements: Ensure your device meets the app’s requirements.
- Update Your OS: Ensure your device is running the latest operating system version.
- Free Up Resources: Close other apps to free up memory.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
Installation issues can be due to insufficient storage or network problems. Here’s how to fix it:
Steps:
- Free Up Space: Ensure there’s enough storage on your device.
- Check Internet Connection: Ensure you have a stable internet connection.
- Restart Your Device: Restart your device to clear temporary issues.
- Check OS Compatibility: Ensure your OS is compatible with the app.
- Clear App Store Cache:
- Android: Settings > Apps > Google Play Store > Storage > Clear Cache.
- iOS: Restart the App Store app.
Loading issues can be due to app bugs or connectivity problems. Here’s how to resolve it:
Steps:
- Restart the App: Close and reopen the app.
- Check Internet Connection: Ensure you have a stable connection.
- Clear Cache: Clear the app’s cache to remove old data.
- Reinstall the App: Uninstall and reinstall the app.
- Update the App: Ensure you have the latest version installed.
Feature malfunctions can be due to bugs or app settings. Here’s how to fix it:
Steps:
- Restart the App: Close and reopen the app.
- Update the App: Install the latest version.
- Clear Cache: Clear the app’s cache to remove old data.
- Check App Permissions: Ensure the app has the necessary permissions.
- Contact Support: If the issue persists, contact the app’s support team for assistance.
FAMILIES | TalkingPoints Reports / Comments
Recent Reports
This must be the dumbest app ever. I don't know how many times I uninstalled and reinstalled this app because nobody can give me a clear answer. I go to my daughter's school they are unable to help me. I go to the help section I keep being directed to my daughter's school. So I think you should add a disclaimer saying that only certain phone are able to download it. I missed so many information concerning my daughter because of this. At least with Clever I wasn't missing anything.
The app hasn't worked the entire month of September. I tried reaching out via email and no response. Update 11/23 - Still not working Contacted support - no response
3mon into school and still can't join my children's classes
Our school started using this app in August. Since then, it has been almost a daily incident where the app says it has crashed. I am not able to keep in contact with my children's teachers. Is this going to be an ongoing issue?
I'm not receiving notifications. I reached out for help, and none. This is frustrating. I did everything it says to do, and still no alerts. Please help
App is crashed and very slow. I can't read any notifications
After installing the app, I never received the verification code to enable the app. I've reached out to TalkingPoints Support email multiple times and have not heard back. Very poor customer service. We have no way to communicate with our kids' teachers. I wish our school had stayed with the remind app instead.
Just flat doesn't work at all
Will not send me a notification so it fails the notification test and says it needs an update, but every time i check, it is up to date. So I never know if a teacher has messaged me about my kid until hours after they message me.
I'm prompted to update the app in order to get notifications, but when I click on the link it goes to "web page not available." I uninstalled and reinstalled, and it still didn't work.
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