Hubspace Problems

Use the Hubspace app to set up your Hubspace smart products and... Show more

Hubspace App Troubleshooting Instructions.

If you have problems with Hubspace, try one of the below solutions:

Hubspace Reports / Comments

Facing issues with Hubspace app or have any questions? Share your issues and questions with the community. You can also share your feedback and suggestions. We will try to respond to your comment as soon as possible.

Recent Reports

Claire Stratford Image
Claire Stratford 3 months ago

App refuses to detect my network, or any networks around me, so I can't get my ceiling fan set up for Google home. Good thing the remote works at least. I read online that it's an issue with Android, and that you have to use an iPhone for initial setup.

James Mckinnon Image
James Mckinnon 3 months ago

The setup is fine, but every time I try to use the light, the app says the product is offline AND THERE IS NO OPTION TO BRING IT ONLINE. Short of deleting the product ana re-registering it, every time I want to change the light setting. Garbage product.

Jose Leon Image
Jose Leon 3 months ago

I have a string of light I purchased that took forever to connect. Now the app won't change the colors. tech support is reading from prompts and clueless. Ticket Submitted but level 2 tech support never called back. App is worthless.

Sky Stitt Image
Sky Stitt 3 months ago

Schedules for water timers aren't working. Can't delete events. Overall pretty jank.

Linda Eubanks Image
Linda Eubanks 3 months ago

to hard to program and use... takes too long for App to open...

McKayla Ford Image
McKayla Ford 3 months ago

The app won't launch. Stuck on the 'smarter home in seconds' splash screen which feels really ironic when it stays on that screen forever. Samsung with the latest android, so it should be supported. Really frustrating. Tried reinstalling, tried clearing cache, checking the permissions, restarting phone. Going to have to return the plug instead.

Allen Newton Image
Allen Newton 3 months ago

I bought the track light almost a year ago. Initial setup with this app was very easy and worked well for the most part, but would occasionally lose WiFi connection. I have the latest July 11, 2024 update. It was necessary for me to move the light to a different WiFi. This latest version of the app on my Google Pixel phones (6a and 3) absolutely REFUSES to reconfigure the light's WiFi! Also failed on my wife's iPhone! I'll rate this app higher when you fix this problem with it!

Luke Owens Image
Luke Owens 3 months ago

Press the get started button and get met with an error saying "sorry, that didn't work quite right. Try signing in again". I'm not even able to get to the login screen very frustrating.

Jeff Hunsaker Image
Jeff Hunsaker 4 months ago

Doesn't maintain connection to the devices.

Grant Image
Grant 4 months ago

Doesn't open on my device anymore and when it did, generally fell over frequently.

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Recent Update:

Current Version: 1.17.0
Total Downloads: 636,836
Ratings: 4.4/5 (22163 Ratings)
Total Reviews: 162
Update Date: Jul 25, 2024
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