BT Cloud Reports & Customer Service

Really annoyed that @bt_uk and @EE have locked their Digital Voice behind their own routers. Totally FUBAR'ed if you use your own tech - can't even switch back to analogue.

I returned my broadband equipment to BT weeks ago and they're still texting me asking for it back, with the threat of charging me if I don't. I obviously didn't keep to post office receipt, which is typical of me. Can you help, @bt_uk?

@bt_uk I have been having so many issues with trying to get bt broadband and I’ve phoned numerous times only to be hung up on or your staff simply do not have answers I do not understand why there are so many issues

@bt_uk I’m sick of trying to contact your teams. The online services don’t work- can’t even get a call back, unbelievably frustrating- I do not have the time to constantly chase this, you should be contacting me as promised last Friday

@bt_uk I spoke to them Friday and to someone again yesterday- they could only tell me there is an outage. I received a text this morning saying you had fixed the issue but it isn’t fixed. Your online service says fixed 13/10 but it isn’t fixed. I give up and will cancel next payment